General terms and conditions for the reservation of rooms
I. Guest Reception Agreement
The guest accommodation contract is concluded as soon as the room is ordered and
or, if a commitment cannot be made for reasons of time
has been provided. The completion of the
guest hosting contract obliges the contracting parties to fulfil the
contract, regardless of the duration of the contract
is. This contract cannot be terminated unilaterally.
Reserved rooms are available to guests from 15:00 hrs. Unless
a later arrival time is expressly agreed
the hotelier reserves the right to cancel rooms ordered after 18:00
III. cancellation conditions
– Cancellation up to 60 days before arrival: complete cancellation possible
– 59 to 30 days before arrival: 30% of the agreed price
– 29 to 10 days before arrival: 50% of the agreed price
– less than 10 days before arrival: 90% of the agreed price
– in the event of failure to inform the customer of the non-arrival: 100 % of the agreed travel price
The hotel is held in good faith, not to make use of unused
If possible, to assign rooms elsewhere in order
to avoid failures. For group bookings (from 6 persons) the
the hotel within 5 days at the latest.
to send a list of participants before arrival.
The guest is requested to notify the reception of his departure by 10:00 am at the latest.
to the company. Departure should be made by 11:00 a.m,
otherwise an agreement must be made with the reception.
If advance payments requested by the hotel are not received by the requested date (if
no date specified at least 30 days before
arrival), this shall release the hotelier directly from the obligation
VI. liabilities of offers
1. the awarded prices are inclusive prices and are
including service charge and value added tax (VAT).
2. if the period between conclusion of the contract and performance exceeds 180
days, the hotel reserves the right
price changes without prior notice.
3. changes of the legal VAT are at the expense of the organizer.
Guest invoices are to be paid immediately in cash net cash. All guest accounts
are payable weekly.
Invoices sent under previous credit agreements are
payable within 7 days net. The term of payment
outstanding receivables are paid after a reminder with a monthly payment
default interest of 6% (per month or part thereof).
IX. Wake-up orders
The hotel will endeavour to carry out wake-up orders with the greatest care.
However, claims for damages due to omission are
X. Lost property
Leftover items will only be sent on request. The Hotel
commits itself to a retention period of 6
months. After this date, if a
the visible value, to the local lost property office.
The place of performance and jurisdiction is the local seat of the hotel.